JAKREY MYERS

Director, Software Products & Customer Experience

Cognixion Corporation

2022 - Present

• Lead the design and development of the Cognixion ONE product family - The worlds first BCI integrated with augmented reality.
  These products are highly valued by people with disabilities and academic/corporate/government medical research institutes.
• Continuously conducted user research studies, formative human factors studies, and customer driven design feedback events.
• Designed and developed the software systems and processes including Agile/Scrum, CI/CD, and DHF documentation.
• Clearly articulated requirements, specifications, and design concepts to the UX, Engineering, Research, and Quality teams.
• Developed key partnerships with suppliers and distributors while managing contractors' deliverables and stakeholder buy-in.
• Partnered with executive leaders to attract, build, develop a talented team while growing from 8 to 50 employees.
• Developed company-wide Customer Experience (CX) goals. Managed executive planning and execution of CX initiatives.

Associate Director, Product Engineering & Mgmt. | Immersive Technology

Thermo Fisher Scientific

2020 - 2022

• Assembled an end-to-end solutions development team from scratch to 36 members in 12 months.
  • Built the function as a 'start-up inside enterprise' including management of our own P&L, HR, Marketing, and Ops.
  • Recruited internally by the CTO and CIO to build this team with a seed investment of $250k.
• $106M in incremental revenue and $3.6M in yearly cost savings with an annual run rate of $3.4M.
  • Developed 30+ in-production xR applications for services & support, marketing, sales enablement, R&D, and manufacturing.
  • Designed, built, and commercialized the first mixed reality application (Hololens2/MRTK) for scientists to achieve peak
    laboratory operational productivity (Thermo Fisher Scientific Sample Manager XR).
• Transformed Thermo Fisher into the biotech industry leader for Immersive Technology (Recognized by MSFT, AMZN, NVDA).
• Co-developed the industrial Hololens 2 product with Microsoft by providing the designs, prototypes, and materials selection.
• Stood up the "TFS ImmTech Community" with 9 functional workstreams (1000+ participating members);
  Scaled the program with satellite programs in EMEA & APAC.

Product Manager, Digital Service Platforms

Thermo Fisher Scientific

2019 - 2020

• Developed, articulated and translated the overall Digital Services vision for commercial and marketing into strategy.
• Identified opportunities and business use cases to create new experiences based on Internet-of-Things (IoT) tools,
  mobile applications, augmented / virtual reality (AR/VR), and data science/machine learning.
• Lead project discovery, requirements definition, metrics analysis, and worked with software development, IT,
  and business teams to facilitate the development of new capabilities.
• Developed products leveraging artificial intelligence and automation to enhance commercial & marketing results.
• Defined global go-to-market strategy for migrating customers from legacy products / processes to new digital experiences.
• Researched competitor capabilities, conducted customer feedback, and formulated market intelligence reports.

Sr. Project Manager & Product Owner

Thermo Fisher Scientific

2017 - 2019

• Onboarded 4500+ employees with new tools for enhanced remote support through AR/VR, saving $1M+ USD/year savings.
• Managed the end-to-end product development of remote service intelligence using IoT, Cloud, and machine learning.
• Managed multiple data engineering/science teams to implement predictive instrument maintenance algorithms.
• Developed requirements, ensured execution, and delivery of a telemetry data lake for real time analytics and insights.
• Established digital innovation program strategy and developed business cases / financial models for investment justification.

Digital Learning Architect, Field Engineering

Thermo Fisher Scientific

2014 - 2017

• Lead the global Digital Compliance program; improving field efficiency 35%; company cost savings of $600k/year.
• Implemented AR/VR training and other digital solutions for the global FSE (Field Service Engineer) training organization.
• Evaluated and deployed new methodologies, technologies, and learning systems to improve training outcomes.
• Managed, implemented, measured, and audited programs to ensure global product launch success.
• Global technical training program NPS score increased 12 points in 18 months.

Co-founder & Chief Technology Officer

ProMobility.org / VRSense.io / Volumetryx LLC

2013 - 2018

• Recipient of several entrepreneurial awards, social good challenges, and educational grants for non-profit tech- startups.
• Actualized custom prostheses in remote locations of the world through the development of mobile 3D scanning / printing.
• Implemented cutting edge virtual reality (VR) technology into the classroom to provide a novel disability education platform.
• Developed biosensors (EEG, GSR, HRV) to detect emotional state while viewing VR-based exposure therapy scenes.

Lead Field Service Engineer & Account Manager

Life Technologies (Now part of Thermo Fisher Scientific)

2012 - 2014

• Led the global field service team (500+ field engineers and specialists) in converted service leads.
  Generated over $425k in 2013 and $525k in 2014 at a 74% lead conversion ratio
• Independently managed a $1.1 million territory with year-over-year growth exceeding 20%; target of 7.5%
• 95% customer satisfaction approval based off of net promoter score (NPS) survey results with the company average at 70%.
• Regularly assisted with forecasting revenue opportunities, uncovering leads, and generating financial reports for the region.
• Trained and mentored all new engineers across 10 states through a self-developed new-hire training & mentoring program.

Research Associate, The Center for Biosignatures Discovery Automation

The Biodesign Institute, Arizona State University

2009 - 2012

• Developed a live-single-cell imaging system which was commercialized into a product for non-invasive lung cancer detection
• Trained over 20 undergraduate and graduate staff on microscopy, qPCR, robotics, laser fabrication, materials
  characterization, microfabrication, microfluidics, 3D designs, organic chemistry techniques, and other laboratory processes.
• Thesis Title - A microfluidic device for live single cell tomographic imaging. - [View]

Certificate - Tony Robbins: Business Mastery

Tony Robbins

2022

1st Place All Company - Innovation Pitch Challenge

Thermo Fisher Scientific - Awarded by EVP, 300+ submissions

2021

Innovation Award - Immersive Technology Acceleration

Thermo Fisher Scientific - Awarded by CIO/CTO

2020

1st Place All Company - PPI Leadership, Innovation & Involvement

Thermo Fisher Scientific - Awarded by Corporate Leadership Team

2019

Certificate - Strategic Product Management

Product School

2019

Innovation Award - Augmented Reality Enhanced Support

Thermo Fisher Scientific - Awarded by Company President (AIG)

2018

Certificate - Agile Project Management (CSM)

Platinum Edge

2018

Certificate - Problem Solving & Decision-Making

Kepner-Tregoe

2018

Certificate - Practical Process Improvement (PPI)

Thermo Fisher Scientific - Six Sigma equivalent

2016

Certificate - Project Management

American Management Association

2015

Certificate - Customer Experience Design

Thermo Fisher Scientific

2014

Customer Allegiance Award - 'Above & Beyond' Product Support for a ($10M+ / year account)

Life Technologies - Awarded by Directorship in Product & Commercial Sales

2014

1st Place Globally - Annual Field Driven Sales Leads and Conversions (2 years)

Life Technologies - Awarded by Directorship in Product & Commercial Sales

2013, 2014

Edson Startup Entrepreneur Award

Funding and space provided by Edson Entrepreneurship + Innovation Institute

2012, 2013